14-Day Money-Back Guarantee

At Vectralix AI, we stand behind the quality of our software. If you experience technical issues that our support team cannot resolve, or if the software does not function as advertised, we offer a full refund within 14 days of your original purchase date.

Conditions for Refund

• The request must be submitted within 14 days of the purchase date.
• You must allow our support team reasonable time to assist you with any technical difficulties before a refund is issued.
• Refunds do not apply to license renewals or upgrades.

How to Request a Refund

To request a refund, please reach out via our Contact Us page or email us directly at luxcrato@lowvie.com with your order number and a brief explanation of the issue. Refund requests are typically processed within 3-5 business days. Once processed, the funds will be returned to your original payment method via our authorized payment partners (e.g., PayPal or Paddle).