Privacy Policy

This Privacy Policy outlines how Vectralix AI (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website and software products.

1. Information We Collect

When you purchase our software, we collect basic information required to generate your license and provide support, including your name and email address. We may also collect diagnostic data if you consent to send error logs for troubleshooting.

2. Payment Processing

Our order process is conducted by our secure online payment processors (including PayPal and Paddle). For transactions routed through Paddle, Paddle.com acts as the Merchant of Record (MoR) and handles related customer service inquiries and returns. We do not collect, process, or store your credit card information on our servers. All payment data is securely handled by our payment partners under strict PCI-DSS compliance.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with service providers (like our payment processor, Paddle) strictly for processing your transactions and providing our services.

4. Contact Us

If you have any questions about this Privacy Policy, please reach out via our Contact Us page or email us at luxcrato@lowvie.com.